Kempegowda International Airport – Bengaluru has got one more feather in its cap. It has achieved another incredible feat by becoming the first airport in the world to clinch the Airports Council International’s Airport Service Quality (ACI ASQ) Awards for both arrivals and departures.
ACI/ASQ Award – Kempegowda International Airport :
The award makes it more prestigious it is the first-ever ASQ Award for Arrivals, a category open to airports across the world, that was introduced in 2018.
ACI World announced that Kempegowda International Airport also won the award for Best Airport by size/ region in the 25-40 MPPA category in the Asia-Pacific zone. The renowned ASQ Award recognizes airports around the world on the basis of a survey of passenger satisfaction.
Kempegowda International Airport :
Kempegowda International Airport is an International airport serving Bengaluru, the capital of Karnataka. Spread over 4,000 acres (1,600 ha), it is located about 40 kilometres (25 mi) north of the city near the village of Devanahalli.
It is owned and operated by Bengaluru International Airport Limited (BIAL), a public-private consortium. The airport was opened to public in May 2008 as an alternative to increased congestion at HAL Airport. It is named after Kempe Gowda I, the founder of Bengaluru.
Kempegowda International Airport became Karnataka’s first fully solar powered airport developed by CleanMax Solar
Airport Service quality – KIA :
The Airport Service Quality (ASQ) program is the world’s leading airport passenger service and bench-marking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators.
Three quarters of the world’s 100 busiest airports are part of the ASQ program which means that, in 2018, more than half of the world’s 8.3 billion travellers passed through an ASQ airport.
According to ACI World Director General Angela Gittens, ““The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world”.
Other winners apart from Kempegowda International Airport :
Perennial winners from around the world includes Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson, Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport.
To know more about KIA’s terminal read : https://www.bangalorean.com/blog/terminal-2-kia-bengaluru/