Government services at your doorstep will be a reality very soon. This is in line with the model adopted at New Delhi.
Citizens of Bengaluru does not have to sweat out from running from pillar to post to get the work related to government services done.
The government is planning to implement door step delivery of many government services.
Services offered under Government services :
The services offered by the government includes caste certificates, income certificates, senior citizen cards, residential certificate, caste-cum-income certificate and health cards, driver’s licence, death and birth certificates.
The e-governance department of Government of Karnataka is planning to launch a pilot project next week. The Government services was announced in the Budget by the Chief Minister H.D.Kumaraswamy.
The pilot project will be launched at Mahalakshmi Layout constituency. Once the pilot project is completed, the entire State of Karnataka will be covered in different phases.
Seva Sindhu – Government services :
The e-governance department of Government of Karnataka is leveraging Sevasindhu. Seva sindhu is an integrated portal, a one-stop shop to provide government services to citizens.
Photo government services2
Seva sindhu covers 86 services from 18 of the total 54 departments but citizens will have to go to offices concerned.
Government services – How it works ? :
It is a web based service where a citizen contacts the call centre to inform them about the services required. The caller will be informed about the documents needed.
After fixing an appointment with the citizen, the ‘Seva Sindhu’ will be sending a ‘mobile assistant‘ to the caller’s residence.
The assistant will be equipped with a tablet to upload the application along with the require documents on the portal.
The next step will be where the department will process the application and the assistant will deliver the require documents.
Government services – 2nd state in the country :
After New Delhi, Karnataka is the 2nd state to offer door delivery of government services. The Karnataka model will be more advanced.
This scheme if implemented will generate around 4500 jobs. The ‘Sevasindhu’ is planning to hire atleast 4500 mobile assistants.
A service fee of Rs.110 will be charged by the mobile assistants for each successful application submission. An e-receipt will be issued for fees and facilitation fee. The application is electronically transferred to department concerned.
To book service call : 080 – 44554455 (7 am to 8 pm)
For other government services, read https://www.bangalorean.com/blog/sakala-scheme/